Compassionate Connected Care Journey Design – Dr. Nada Fida

I am Dr. Nada Fida, Senior Certified Transcendence Coach and professional trainer with a high passion for people development. I’m an accomplished leader with vast experience in personal growth, self-discovery, and medical domains as I took over various leading roles in training and people development in medical institutions, I grew my passion for coaching as I experienced how people can evolve and feel better when they expand their horizons and acquire a new mindset and a fresh perspective during the healing process. I used to design my courses based on the knowledge gained and focusing on the audience but without deep details to know my Learners’ persona well. I had 15 years in the training field with more than 80 training courses.

To start writing about my Learner eXperience through the FIRST-ADLX journeys. First, I had to say that I am grateful to join these journeys as it enriches my mind with their framework and made me more focused on the whole training journey.

• Entry To ADLX

Let’s start the story with the Entry Journey which helped me to ease the process of turning the learning process, to be more into a Learner eXperience by designing the whole journey and deal with the learner as whole human. “Creativity of the Learning Framework”

• LXF Journey

The Learner eXperience Facilitation (LXF) journey revealed to me that the holistic approach to human inclusiveness and interaction with all its aspects (physical, mental, emotional, and spiritual) is crucial to be considered during my facilitation and to be fully aware of it.

Moreover, I learned more about Active Deep Learner eXperience and its impact on learners in terms of Learner interaction & engagement and how to be built sequentially across the journey taking into consideration the attention and interaction of the learners.

In addition, I really get interested in “Reflecting learning on reality” as it is a very effective goal for every learner experience.

• LXD Journey

The Learner eXperience Design (LXD) journey helps me to get deeper into FIRST-ADLX Framework and know more about the integration between the 4 design maps making it real to be implemented in a smooth way. But, It was really challenging to trust the process during the learning journey and not go back to the old way 🙂 but it was really exciting. Also, this journey introduces to me the Growth mindset in designing learning journeys which is very interesting.

• LXD Certification Track

And finally, We are now in the LXD Certification track which helps me to Put all the previous learning journies into practice on a real-case scenario of designing a complete learning journey using FIRST-ADLX.

Before FIRST-ADLX, I used to design my courses based on the KSA (Knowledge, Skill, Attitude) received and focusing on the audience but without deep details to know well about my Learners’ persona. Also, I used the “Push” method in facilitating. While Through FIRST-ADLX DESIGN, I managed to identify and bridge the gaps by focusing on the learner all the way.

I felt more confident in experiencing design mindsets and tools that made it easier for me to move freely and use the maps as a support tool not constrained design. Working on the design and using the session lab was helpful for me to see things from different angles, and transferring the information by building activities for it was amazing. I am grateful for the skills and enlightening insights I gained from this journey and excited to use them towards creating impactful learning journeys in the future.

Session lab

The 1st mentoring session gave me a road map for how to proceed with my design; we discussed many areas that needed improvement, including potential persona vs. data gathering, dynamic mindset, main learning outcome vs. parallel, amount/depth outcomes vs. journey time, SME vs. designer, RAR levels, and the significance of linking and summarizing throughout the session.

I started to follow the guidelines and decided to change my Learners’ persona as well, so a new holistic map was prepared utilizing a dynamic mindset I prepared the facilitator guide and made an orientation (in my case, I was the facilitator) then took the 2nd mentoring session which was more supportive.
✓ Using the session lab – activities (readiness, facilitation, reviewing).
✓ Experiential learning activities (effective).
✓ Practice (behavior and feedback) after the activity, the reality of the job.
✓ Materials preparations (facilitator-participants).

After finishing the Learner eXperience Design of the learning journey, I tried putting what I designed for the “COMPASSIONATE CONNECTED CARE” journey into practice by working on the journey pilot.

I first created pre-assessment surveys to understand more about the persona of the learners.

Using the five domains of FIRST Framework, I put a pilot into action. Let’s now see how I applied the FIRST-ADLX’s five domains:

1. Focusing on learner behavior: by being aware of each learner’s persona and observing their behaviors throughout the session, as well as how to interact with each one individually and the activities that may be carried out to make the experience feel special and unique.

Individualization, Probing & Assessing, and Trust the learner are the guiding principles for this domain.

2. Interacting within positive group dynamics: This domain focuses on the interaction between learners and group dynamics. This means that the same learner can have a different experience if he/she interacts with a different group of learners. The main principles are; Social event, Positive spirit, Attention and Attention & Motivation.

3. Reviewing activities within RAR: the main focus is the learning activities and how to review them actively according to the RAR model and how this group of learners interacts together during learning activities. Activities are the main unit in experiential learning and also in the active deep learning approach, usually, people give great attention to the activity itself, and how to design and facilitate it.

Reviewing domain principles are Readiness increase, Activity facilitation, and Reviewing actively.

4. Sequencing within the session flow is the full experience of the trip itself. combining the individual experience “F”, with the participants’ interactions “I” and how all participants live the experience of the activity “R”, in addition to how to make the whole day engaging for the learners. The main principles are; Structuring and sequencing, Repetition without boredom, Linking and summarizing.

5. Transforming learning into performance; transferring the learning into action, and it should start from within the session, also helping in the follow-up phase (if any) that takes place after the trip. The main principles here are; Reflection on reality, Practicing and experiencing, Continuity, and follow-up

After the implementation of the journey, I noticed the following:

The integration between the four maps results in an amazing and friendly journey design. It ensured that the journey’s implementation went smoothly.

It was difficult to trust the design process at first, but employing a growth mindset enabled me to focus on the learner all the way.

I was able to make more sense of things after the first iteration, and it was at that point that I chose to switch the persona from all IMC frontlines to work per department. Design focused on the ER departments “clinical/non-clinical”. They received a survey to provide feedback and to concentrate on the communication’s pain areas.

Due to the large number of employees in the department, we decided to work with 2 pilot groups to begin, and that was quite helpful. Based on my observations of Pilot 1, I was able to improve Pilot 2 by redesigning it.

The session was designed in a way that makes it possible to open up channels of conversation and interaction with each learner and between learners. By responding to inquiries and holding private conversations after the session.

Each learner receives specially designed cards to reflect on and write down a letter.

I used a WhatsApp group for daily reflections and sharing thoughts, also a questionnaire for the learners’ feedback. For additional engagements, learners were divided into random groups to interact more with each other. The usage of collaborative exercises and reflection videos was made.

The development and redesign were brilliantly impacted by the sequencing of activities within the experience flow domain while taking the learner’s status, perspective, and mindset into consideration.

By letting the learners know that the session will also contain some active learning activities, the necessary level of readiness was established before the session.

To guarantee sequencing within the session flow and transforming learning into performance during the learner experience, I designed a variety of activities, for example:

Writing down the session’s main terms in groups and sharing them with everyone.
Circle activity: an energizing game with learning outcomes.
Interactive activities in which all learning takes part through reviewing these activities.
Monitor group discussions while reviewing actively to ensure that their discussions are relevant.
Discuss openly with them and pay attention to their opinions and input about actual workplace scenarios.
To get the learner’s feedback on the learning process, a questionnaire is created.
Visual note cards for them to be used to express their thoughts and feedback.
A change in their attitudes toward learning was noticed.
An open line of communication between the learner and the facilitator is created through asynchronous activity on WhatsApp (Before starting: Share with us a drawing or picture that expresses communication from your daily experiences / During experience: Share your experience in practicing active listening with the patients / Share your experience in practicing paraphrasing/feedback with patients/colleagues).

Reflecting on the way and time I used when I was preparing training material and what’s happening now through the FIRST-ADLX Framework design and facilitation is quite different in structuring and focusing on the design to be built on the participants’ persona, considering the learner eXperience as a whole journey the learner is experiencing, and I took my content outlines based on Cleveland Clinic, Mayo Clinic, Dr. Christin Knife. So, all the journey details are clear and effective based on designing used FIRST-ADLX

Some photos

Post Assessment

Dr. Nada Yassin Fida – Training consultant

▪ Patient Experience communication and training Manager at International

Medical Center IMC

▪ Certified Assessor for EQ2.0&360

▪ Self-discovery and Resilience coach ICF accreditation

▪ Vice President of the Vision Association for Voluntary Work.

▪ Faculty member at the CCA Coaching Circle Academy

▪ 15 years of practical experience in the field of training

Saudi Arabia – Jeddah