I am Dr. Nada Fida, Senior Certified Transcendence Coach and professional trainer with a high passion for people development. I’m an accomplished leader with vast experience in personal growth, self-discovery, and medical domains as I took over various leading roles in training and people development in medical institutions, I grew my passion for coaching as I experienced how people can evolve and feel better when they expand their horizons and acquire a new mindset and a fresh perspective during the healing process. I used to design my courses based on the knowledge gained and focusing on the audience but without deep details to know my Learners’ persona well. I had 15 years in the training field with more than 80 training courses.
To start writing about my Learner eXperience through the FIRST-ADLX journeys. First, I had to say that I am grateful to join these journeys as it enriches my mind with their framework and made me more focused on the whole training journey.
• Entry To ADLX
Let’s start the story with the Entry Journey which helped me to ease the process of turning the learning process, to be more into a Learner eXperience by designing the whole journey and deal with the learner as whole human. “Creativity of the Learning Framework”
• LXF Journey
The Learner eXperience Facilitation (LXF) journey revealed to me that the holistic approach to human inclusiveness and interaction with all its aspects (physical, mental, emotional, and spiritual) is crucial to be considered during my facilitation and to be fully aware of it.
Moreover, I learned more about Active Deep Learner eXperience and its impact on learners in terms of Learner interaction & engagement and how to be built sequentially across the journey taking into consideration the attention and interaction of the learners.
In addition, I really get interested in “Reflecting learning on reality” as it is a very effective goal for every learner experience.
• LXD Journey
The Learner eXperience Design (LXD) journey helps me to get deeper into FIRST-ADLX Framework and know more about the integration between the 4 design maps making it real to be implemented in a smooth way. But, It was really challenging to trust the process during the learning journey and not go back to the old way 🙂 but it was really exciting. Also, this journey introduces to me the Growth mindset in designing learning journeys which is very interesting.
• LXD Certification Track
And finally, We are now in the LXD Certification track which helps me to Put all the previous learning journies into practice on a real-case scenario of designing a complete learning journey using FIRST-ADLX.
Before FIRST-ADLX, I used to design my courses based on the KSA (Knowledge, Skill, Attitude) received and focusing on the audience but without deep details to know well about my Learners’ persona. Also, I used the “Push” method in facilitating. While Through FIRST-ADLX DESIGN, I managed to identify and bridge the gaps by focusing on the learner all the way.
I felt more confident in experiencing design mindsets and tools that made it easier for me to move freely and use the maps as a support tool not constrained design. Working on the design and using the session lab was helpful for me to see things from different angles, and transferring the information by building activities for it was amazing. I am grateful for the skills and enlightening insights I gained from this journey and excited to use them towards creating impactful learning journeys in the future.
The 1st mentoring session gave me a road map for how to proceed with my design; we discussed many areas that needed improvement, including potential persona vs. data gathering, dynamic mindset, main learning outcome vs. parallel, amount/depth outcomes vs. journey time, SME vs. designer, RAR levels, and the significance of linking and summarizing throughout the session.
I started to follow the guidelines and decided to change my Learners’ persona as well, so a new holistic map was prepared utilizing a dynamic mindset I prepared the facilitator guide and made an orientation (in my case, I was the facilitator) then took the 2nd mentoring session which was more supportive.
✓ Using the session lab – activities (readiness, facilitation, reviewing).
✓ Experiential learning activities (effective).
✓ Practice (behavior and feedback) after the activity, the reality of the job.
✓ Materials preparations (facilitator-participants).
After finishing the Learner eXperience Design of the learning journey, I tried putting what I designed for the “COMPASSIONATE CONNECTED CARE” journey into practice by working on the journey pilot.
I first created pre-assessment surveys to understand more about the persona of the learners.
Using the five domains of FIRST Framework, I put a pilot into action. Let’s now see how I applied the FIRST-ADLX’s five domains:
1. Focusing on learner behavior: by being aware of each learner’s persona and observing their behaviors throughout the session, as well as how to interact with each one individually and the activities that may be carried out to make the experience feel special and unique.
Individualization, Probing & Assessing, and Trust the learner are the guiding principles for this domain.
2. Interacting within positive group dynamics: This domain focuses on the interaction between learners and group dynamics. This means that the same learner can have a different experience if he/she interacts with a different group of learners. The main principles are; Social event, Positive spirit, Attention and Attention & Motivation.
3. Reviewing activities within RAR: the main focus is the learning activities and how to review them actively according to the RAR model and how this group of learners interacts together during learning activities. Activities are the main unit in experiential learning and also in the active deep learning approach, usually, people give great attention to the activity itself, and how to design and facilitate it.
Reviewing domain principles are Readiness increase, Activity facilitation, and Reviewing actively.
4. Sequencing within the session flow is the full experience of the trip itself. combining the individual experience “F”, with the participants’ interactions “I” and how all participants live the experience of the activity “R”, in addition to how to make the whole day engaging for the learners. The main principles are; Structuring and sequencing, Repetition without boredom, Linking and summarizing.
5. Transforming learning into performance; transferring the learning into action, and it should start from within the session, also helping in the follow-up phase (if any) that takes place after the trip. The main principles here are; Reflection on reality, Practicing and experiencing, Continuity, and follow-up
- Writing down the session’s main terms in groups and sharing them with everyone.
- Circle activity: an energizing game with learning outcomes.
- Interactive activities in which all learning takes part through reviewing these activities.
- Monitor group discussions while reviewing actively to ensure that their discussions are relevant.
- Discuss openly with them and pay attention to their opinions and input about actual workplace scenarios.
- To get the learner’s feedback on the learning process, a questionnaire is created.
- Visual note cards for them to be used to express their thoughts and feedback.
- A change in their attitudes toward learning was noticed.
- An open line of communication between the learner and the facilitator is created through asynchronous activity on WhatsApp (Before starting: Share with us a drawing or picture that expresses communication from your daily experiences / During experience: Share your experience in practicing active listening with the patients / Share your experience in practicing paraphrasing/feedback with patients/colleagues).
Dr. Nada Yassin Fida – Training consultant
▪ Patient Experience communication and training Manager at International
Medical Center IMC
▪ Certified Assessor for EQ2.0&360
▪ Self-discovery and Resilience coach ICF accreditation
▪ Vice President of the Vision Association for Voluntary Work.
▪ Faculty member at the CCA Coaching Circle Academy
▪ 15 years of practical experience in the field of training
Saudi Arabia – Jeddah