Topic: Wheel of life “life balance wheel”
Learners: Patient Experience staff (receptionists, customer care, call center, switchboard, and VIP representatives),
No. of participants 20-22, understanding the Wheel of Life raises awareness. And allows planning a more satisfying life closer to their unique definition of balance.
The program is called “Excellence in Healthcare Communication” it’s designed for the IMC non-medical frontline staff and contains of 5 workshops to enhance self-awareness, communication, and teamwork. As a first step in applying the FIRST-ADLX framework to the program, I have started with one of the workshops and I’m sharing the experience with you.
By focusing on all participants as a whole, taking into account the four essential aspects of the learner (Mentally, emotionally, physically, and spiritually). I have used the five domains of FIRSTmed-ADLX in its harmony designed way which really helped to deepen and activate the learner experience.
Maintaining life balance helps the learners reduce stress and helps prevent burnout. A happier, less stressed workforce. The staff feels valued and that their personal/family life is important. improvements in employee mental health and well-being.
The best part is that the learners live the experience and are engaged in all parts, they shared their feelings about the experience and express how enjoyable and interesting the learning journey.
Most of the learners requested to have frequent programs the same way as this journey. I have updated the top management with the learners’ feedback so we can work on the learners’ needs.
How I implemented FIRSTmed-ADLX In the Learning Journey?
Focusing on the Learner Domain:
Focusing on the learner domain has an effective impact on the learners, each learner felt as if the focus was on him/her through the whole journey which makes him/her more engaged and enthusiastic.
A pre-opener activity was conducted at the bingeing of the learning journey, in which each learner shared his/her answer based on activity direct question relates to the goal of the session. They were happily engaged in a discussion on how they respond to different areas affecting their life.
Another pre-opener storytelling about life using a metaphor of the Ocean, where learners used their imagination to navigate through life and focus on their goal.
The session was designed in a way that allows opening channels of communication and engagement with each learner and learners between each other. By answering questions, and discussing them privately after the session.
- Direct questions to each learner by his/her name.
- Wheel of life practice/assessment paper to each learner.
- Designed cards for each learner to write down his/her opinion.
- One-to-one private sessions after 3 months of learning to follow up on each learner the wheel of life.
A Pre-opener direct question to each Learner to share with all learners
All the materials were prepared for the learners
Another pre-opener storytelling metaphor using their imagination
Interacting within the group dynamics Domain:
There were several different engagements between the learners where they interact with each other and get to know each learner and about different departments.
Learners were divided into groups for more engagement and motivation, based on gender and based on the diversity of sections.
Mixed cooperative learning activities were used at the session (tea party, seated pair, think-pair-share, and games.)
For more motivation and encouragement, some of the PX leaders were invited to share activities with the learners.
Leader engagement for more motivation
Cooperative activities
Reviewing Activities with RAR Model:
| Educational activities for learners were built on RAR | |
| Learning outcomes | Assess and understand how areas in learners’ life are currently balanced and to help achieve a work-life balance. |
| Materials | Wheel of life circle model and assessment for each learner |
| Readiness Increase | The facilitator showed the learners a demo of a wheel of life and distributed the assessments and wheel of life model to them, then started to explain the proper way of doing the assessment and scoring. |
| Activity Facilitation | The facilitator passes around the learners and checks how smoothly things are going, and also respond to any Inquiry from the learners. |
| Reviewing Actively | How do you see your wheel? The facilitator motivates the learner to share their thoughts about it. After that, the facilitator asked each learner to put an outline of a plan on how he/she will work on his/her wheel to reach a kind of balance in life. In the end, the facilitator reviewed the learners’ plan and give them 3 months for implementation. |
Wheel of life tool
Sequencing within the session flow Domain:
In structuring and Sequencing, the facilitator makes sure to divide the learning science into parts for smooth absorption based on the learners’ physical, emotional, mental, and spiritual status.
Sequencing activities within the eXperience flow domain had a brilliant impact on the development and redesign. The learning journey is based on introducing the wheel of life and how important to keep the balance. It’s a scientific assessment tool to show what makes life most worth living. Focusing on individual well-being. considering the learner status, the learning experience had into account that the learners have different perspectives and mindsets so it emphasized that they discover and see the reality and choose what is the best way and work on it.
ØRepetition without boredom, the facilitator took into account the cognitive and mental status to deepen the learning with tools, sounds, videos, and mental activities through the session to make sure that the learner had embedded the concept of balance and how important the wheel of life is? Also not to compress them all in the live learning lessons.
The learners were given appropriate reediness before the session by explaining that it will include some activities with movements as well.
In addition, the facilitator took into account the learners’ experience when summarizing the most important information of the session through the activities and discussions. Also, mentioned a book name (the 7 habits of highly effective people by Steven Covey) for reading to enrich the learners’ experience, and I was surprised that one of the learners shared a link to a PDF file of the book with the learners.
Meeting with the learners after 3 months to see how their learning experiences were implemented.
To ensure sequencing within the session flow during the learner experience, the linking and summarizing activities used were varied, for example:
- Writing keywords discussed in the session within groups and then sharing it with all.
- It used a mental teamwork activity: which there were 4 groups of 5 learners given a different task and asked to prepare a SMART goal from it (this was linking to support them when they work on their plan by the end and after the session).
- Circle activity: energizer game with a learning outcome, they stand in a circle and play with the ball to share their words/sentences which explain their answers for each question on the ball. Then the learners discussed how they related their answers to their life to summarize the topic.
- Direct questions to the learners for summarizing.
Sequencing Activities within the session flow
Transforming Learning into performing Domain:
To ensure the implementation and impact of the Active Deep Learner eXperience (ADLX), several steps were taken:
- Interactive activities in which all learners participate.
- Follow groups while reviewing actively and make sure their discussion is valid.
- Open discussion and listen to their inputs and comments.
- During the learning journey, the learners experienced the importance of balance in their life.
- A questionnaire is made for the learner for their feedback on the learning journey (barcode on the cards to scan).
- Visual cards for writing on their feelings and feedback.
- An open channel between the learner and facilitator is generated
- A follow-up session is scheduled in 3 months, to see and check the impact of implementing the learner experience in life.
It is the journey not the destination
Dr. Nada Yasin Fida
Patient Experience Communication, Training Manager at International Medical Center IMC
ICF Senior Certified Transcendence Coach – specialized in Personal Growth and Self Development
Professional Certified Trainer (PCT) at CGC, CANADA
Co-Founder & Vice President at Volunteer ambassador association – SR
PhD in Quality Management
More than 10 years in the training field
Saudi Arabia , Jeddah